Terms of Service

1. Business identity

These services are operated by NexisGate Hub, SSM Reg. No: 202603114837 (TR0341813-H). Registered address: 20-1 Jalan PJU 3/32, 47810 Petaling Jaya, Selangor, Malaysia. Contact: +60 10 336 8719 · admin@nexisgate.com.

2. Services

NexisGate Hub provides technology services related to secure messaging infrastructure, channel gateway operations, customer communication, identity/session handling, delivery evidence, business application integration, and AI chatbot experiences including Che Seri AI Voice/Text Chatbot at https://voice.nexisgate.com.

3. Acceptable use

You must not use NexisGate services for spam, fraud, impersonation, unauthorized scraping, phishing, malware, illegal content, deceptive messaging, policy bypass, or violation of channel provider rules.

4. Customer responsibilities

Customers are responsible for lawful use, valid consent and opt-in collection, accurate business identity, approved message templates where required, timely opt-out handling, and compliance with applicable privacy and platform policies.

5. Channel providers

WhatsApp, Telegram, LINE, Messenger and other channel services are operated by their respective providers. Availability, limits, policy enforcement, and provider changes may affect service behavior.

6. AI chatbot use

Che Seri is an AI Voice/Text Chatbot experience. AI-generated responses may be imperfect and should not be treated as professional legal, financial, medical, or emergency advice. Users should avoid submitting secrets, passwords, OTPs, confidential business information, or unnecessary sensitive personal data.

7. Data and security

Data handling is described in our Privacy Policy. Users must not attempt to bypass authentication, tenant isolation, rate limits, audit controls, or provider policy gates.

8. Service changes

We may update features, pages, documentation, integrations, security controls, and operational practices as the product evolves.

9. Contact

Questions: admin@nexisgate.com or +60 10 336 8719.